Made to Order Return Policy
I do not offer returns/exchanges on made-to-order items. I cannot stress the importance of sending me proper measurements when submitting an order for an item that is made to order. There are a lot of moving parts that go into making made-to-order pieces. I often only order the amount of fabric I need to make your piece and create the item based on the measurements you sent. It is really really hard for me to estimate what your body measurements are if you don’t take the time to get your measurements right. I really really appreciate your understanding.
Stocked Items Return Policy
I offer returns/exchanges on stocked items only. You must send your item back within 7 days of receiving your item. You are responsible for sending your item back to me and paying for the return shipping. I am a very very small company and I really just cannot afford to cover return shipping costs. I will refund you when I receive the item. It must be in the same condition as you received it and the item cannot be worn or you will not receive a full refund. If you choose to exchange for another item, you will be charged for shipping again when I ship out the exchanged item.
Policy For Lost/Stolen Packages
It’s a really big bummer for you AND me when an item is lost or stolen in the mail. I cannot offer you a refund for your item if it was lost or stolen in transit. I am just one being, doing this business full-time and I simply cannot afford to supply a replacement item if an item is stolen. Once I mail out a package, it is completely out of my hands and I have no control over anything that happens in transit. Due to some super unfortunate circumstances recently where packages were stolen, I now ship out *almost* everything priority, so that the items are insured in case they get lost or stolen. If your item was lost or stolen, contact me and I may be able to send you replacement items up to $100 if USPS approves the claim (USPS covers up to $100 for lost/stolen packages), but unfortunately, if your purchase was more than that, I cannot cover the additional cost. Thanks for understanding!
If you have any additional questions, don’t hesitate to send me a message.